Covid-19 Policy Updates

Effective Immediately - Masks are required in all common areas before and after class. Please do not enter without a mask. You can take your mask off once you reach your designated spot in class and then please put it back on once class is over before leaving your spot. 

  • If sick or someone you live with is sick, has a cough, fever, or sore throat please do not attend.

  • If you have traveled, do not attend the studio for 14 days. Please stay home and self isolate.

  • Please email us if you have left Vancouver island as the situations and guidelines change rapidly.

  • Masks are recommended but optional at all classes. Please do not speak moistly upon others. ;)

  • The use of gloves will not be permitted in class or studio due to safety concerns.

  • We will be sanitizing the studio, all high touch surfaces, and props between classes using a hospital-grade disinfectant that is certified by EPA. We will also provide you with a spray bottle of disinfectant to use.

  • Please bring your own water bottle and try to fill it before you arrive. We do have a touchless water bottle filling station but no cups will be provided.

  • Maintain a physical distance of 6ft from other clients and staff at all times. Please avoid lingering in the lobby before and after class.

  • Please wait outside the studio until the instructor lets you in. Please maintain physical distancing while waiting outside. Plan appropriately for the weather.

  • Washrooms are accessible before and after classW

  • We no longer have drop-ins for classes. Please do not show up and hope to get in.

  • Classes can be booked as 4-week pre-registered series (best price) or single sessions. Single sessions are bookable up to two hours before the start of the class.

  • Due to our now limited capacity and current restrictions, we are relying on our teachers to take on more before and after class responsibilities. As a result, all of our classes are now 55 minutes long (unless otherwise labeled). We have also increased our teacher's wages to reflect these new challenges. 

  • The reformers and springboards will have vinyl, wipeable loops and are able to be fully sanitized. 

  • There is an updated waiver that must be signed before you will be allowed to attend any classes.

  • Instructors will not be offering hands-on adjustments.

  • Clients will be asked to do their own spring changes on all equipment.

  • Please avoid using the washroom during class as to not encroach on others and compromise physical distancing.

  • Mats will no longer be available to rent, you must bring your own. If you do not have one, we sell amazing mats that are the perfect amount of grippy and cushioned. Please talk to your instructor or email us to arrange a purchase.

  • Bolsters, foam ship blocks, straps, cork blocks, etc will no longer be available for use. If you truly require them, you may bring your own and they must leave with you. We will also have these items available for purchase.

  • Blankets will not be provided, please do NOT bring your own. We will not allow blankets in class for the time being. 

Minimizing Risk:

In Class Changes:

Purchases and Accounts:

  • Classes are only offered in a preregistered, 4 weeks series format and attendance of all 4 classes is expected. 

  • If know at the time of booking that you are unable to attend all the classes, you may choose to book anyways and miss a class or wait until single session booking opens and only book the ones you can attend if space is still available.

  • No refunds on class purchases - account credits only.

  • We will not be accepting cash payments in the studio, credit and debit only. If you would like to pay via e-transfer, please email us and we will arrange the purchase. 

  • We will not let passes expire that are affected by government-mandated closures. All passes have an expiry date, but we will reactivate the pass and continue to honour it. 

  • If there are retail items you would like to purchase, please tell your instructor after class and they can set them aside for you. We will arrange the purchase with you and have them ready to go home with you at your next class.

  • For all account issues or inquiries please email us at we will correspond via email or arrange a phone call.

    • Accounts with remaining Punch Passes and Drop-ins as of March closure:
      • Remaining class passes can be used at par (ie. 4 passes = 1 pre-registered 4-week series) please email us at to have these converted. 

      • These can also be used as single sessions.

    • Accounts with remaining Annual Passes as of March closure:​

      • The remaining portion of your annual pass will be calculated and credited back to you. This will be provided in the form of a Stretch Collective gift card that you may use for pre-registered classes or retail items. Please emails us at to have these converted.

    • Accounts with remaining Autopay Memberships, Family Plans or Intro Offers

      • All future autopay payments have been canceled.

      • There are currently no unlimited passes available.

      • The remaining days can be prorated into a dollar value and sent to you via email in a gift card for you to use for any Stretch Collective preregistered classes or retail items.

      • Please email us at to have these converted.

Illness or Cancelled Classes

  • In the event of teacher illness and no suitable substitute can be found, classes will be canceled. This is to ensure community safety and prevent the spreading of COVID-19, this in line with BC Provincial guidelines.

  • In the event of class(es) being canceled due to instructor illness, the dollar value of the missed classes will be applied to your account for future use.  No refunds will be issued. You may also be able to attend a make up class. Please email us to find out if there is class space available.

  • There are NO cancellation fees for classes if you are sick; keep your community safe, and stay home. Account credits can be added for any missed classes due to illness.

  • If you miss a class with no notice (no show, or show up sick, or do not pass screening test at the door) you will lose that class credit. If you provide 5 hours notice or are suddenly ill you may receive a class credit on your account.

Studio Etiquette and Procedures

  • There will be no front desk staff, the instructor will be there to welcome you. Please refrain from asking account questions. Instead, please email your questions to and we will help you via email or arrange a phone call.

  • Shower facilities will no longer be available for use.

  • We will not be offering shoe or coat storage in the lobby. 

  • All outside containers (ie. coffee cup, water bottle, etc) must leave with you. We will not be providing recycling or disposal except for feminine hygiene products. 

  • Food/drink will no longer be available for purchase.

  • Friends and family members who are not attending class are not permitted to wait in the lobby or visit. 

  • Only bring what you need for class! Try to minimize personal objects like purses, bags, etc. Whenever possible, leave them in your car or at home.

  • You must come and stay for the entire scheduled class.

  • To prevent you from walking through the room and encroaching on someone else's space, we ask that you avoid using the washroom during class.

  • When You Arrive:

    • Please arrive 5 - 15 minutes early and maintain physical distancing while you wait outside or stay in your car. The studio doors will remain locked until the teacher is ready to let you in. 

    • Late class entry will not be permitted, the studio is locked once class starts.

    • You will be screened at the door, be prepared to answer a few quick questions.

    • Once through screening, please wash or sanitize your hands.

    • Take your shoes off at the interior studio door and carry them, along with all personal belongings to your station.

    • When entering each studio, please go to the farthest available marked location.

    • Minimize personal interaction in the lobby and move straight to your marked studio space. Once you are at your station, it is okay to chat with your neighbor.

    • Mat spaces will be marked with green rectangles. Barre and Springboard stations will be marked with pieces of green tape along the baseboard at the barre. Reformer stations are marked with an "x" on the floor.

    • If attending a reformer class, please place your personal items near the "x" and stay standing on your "x" until the instructor asks you to get on the reformer. ​Re

    • Place your personal belongings and shoes off to one side of your designated area. Do not walk across the room and place against walls, keep belongings with you at all times.

    • Please check yourself in on your phone using the Mindbody app or verbally with your teacher.

    • The instructor will have sanitization equipment and props set out for you. Feel free to sanitize your props before class begins.​

  • When Class is Over:

    • At the end of class, sanitize your area and props (the teacher will re-sanitize the entire room, including floors, once everyone has left).

    • Gather your personal belongings and wait to be instructed to leave.

    • Your teacher will instruct you to leave in an orderly manner, once out of the studio space, please wash or sanitize your hands. If you need to arrange a retail purchase, now is the time to let your teacher know.

    • Proceed swiftly through the lobby to avoid impeding others' ability to leave. 


127-2745 Veterans Memorial Pkwy